FAQ & Troubleshooting

This process ensures that every contact in your sending system has a unique Vidsell ID, allowing us to accurately track all video engagement data back...

Learn about how credits are handled when a video generation error occurs. Credits are only deducted when a video is successfully generated. Errors may...

Performance will vary depending on your lead quality, video content, and sending volume, but here’s what we consider healthy benchmarks: 20%...

Yes! You can trigger automated workflows using our integrations, or follow up manually based on any interaction—opens, clicks, views, or more.

Not at all. Open tracking typically uses a tiny 1x1 pixel image to detect when an email is opened. Since Vidsell already includes a GIF/image in every...

Vidsell makes it easy to send videos in LinkedIn Sales Navigator and Recruiter InMails. To send a video in LinkedIn Sales Navigator, just... Install...

Yes! The video will still appear as a GIF on LinkedIn. You only need to send the link, not the snippet, for it to work correctly.

Simply copy the code snippet from your video project and paste it into your Lemlist sequence where you want the video to appear. Make sure to paste it...

No, it does not harm deliverability any more than the GIF itself does. Most email tracking works by embedding a small 1x1 pixel image in the email,...

Vidsell integrates with a wide range of tools, including https://vidsell.ai/integrations/Here’s a list of supported integrations: <!--td {border:...

To add your calendar, select the Layout Calendar in the Landing Page step, then add your URL link (it can be from multiple sources), and it will be...

Yes, you can select to add as you wish.

No, there is no long-term commitment. You can cancel your subscription at any time without any penalties.

No, usage credits do not roll over to the next month. Be sure to use your available credits before the end of each billing cycle.

Yes, you can add a custom domain to your account and host videos on a subdomain like video.yourdomain.com. Or embed directly through our sharing...

As you probably know, LinkedIn does not contain HTML or 'Code View'. Therefore, you cannot use the normal snippet. But that does not mean that Vidsell...

To use your LinkedIn profile as a background, include a column in your lead list file with the LinkedIn URL. When setting up your campaign in Vidsell,...

Vidsell supports LinkedIn and website URLs, but you can only use one personalized background per video. You cannot combine multiple URLs within the...

Vidsell can attempt to record a YouTube channel, but YouTube has strong bot protection, which means many channels may not record successfully. While...

To update your credit card, go to Account Settings in the app and click "Manage Subscription." From there, you can update your payment details.