FAQ & Troubleshooting
All frequently asked questions about the Vidsell platform and troubleshooting.
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User Guide: Synchronizing Campaign Leads
This process ensures that every contact in your sending system has a unique Vidsell ID, allowing us to accurately track all video engagement data back...
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Video Generation Errors and Credits
Learn about how credits are handled when a video generation error occurs. ...
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What metrics should I aim for?
Performance will vary depending on your lead quality, video content, and sending volume, but here’s what we consider healthy benchmarks:...
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Can I follow up based on how people interact with my video?
Yes! You can trigger automated workflows using our integrations, or follow up manually based on any interaction—opens, clicks, views, or more.
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Does tracking email opens hurt deliverability?
Not at all. Open tracking typically uses a tiny 1x1 pixel image to detect when an email is opened. Since Vidsell already includes a GIF/image in every...
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How to send videos in Sales Navigator inmails?
Vidsell makes it easy to send videos in LinkedIn Sales Navigator and Recruiter InMails. ...
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Will the video still appear as a GIF on LinkedIn if I send it through an automation software?
Yes! The video will still appear as a GIF on LinkedIn. You only need to send the link, not the snippet, for it to work correctly.
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How do I add the code snippet to Lemlist?
Simply copy the code snippet from your video project and paste it into your Lemlist sequence where you want the video to appear....
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Why does Vidsell track open rates? Doesn’t that hurt deliverability?
No, it does not harm deliverability any more than the GIF itself does....
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What software does Vidsell integrate with?
Vidsell integrates with a wide range of tools, including https://vidsell.ai/integrations/Here’s a list of supported integrations:...
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How do I add my calendar to my landing page?
To add your calendar, select the Layout Calendar in the Landing Page step, then add your URL link (it can be from multiple sources), and it will be...
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Is there an option to turn off auto-scrolling?
Yes, you can select to add as you wish.
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Is there a minimum contract or commitment, or can I cancel at any time?
No, there is no long-term commitment. You can cancel your subscription at any time without any penalties.
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Do my usage roll over to the next month?
No, usage credits do not roll over to the next month. Be sure to use your available credits before the end of each billing cycle.
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Can I embed Vidsell videos on my own domain and landing page?
Yes, you can add a custom domain to your account and host videos on a subdomain like video.yourdomain.com....
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How to use Vidsell with LinkedIn?
As you probably know, LinkedIn does not contain HTML or 'Code View'. Therefore, you cannot use the normal snippet....
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How do I add LinkedIn profiles as the background in Vidsell?
To use your LinkedIn profile as a background, include a column in your lead list file with the LinkedIn URL....
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Can Vinna visit multiple URLs in the same video, such as a website and an LinkedIn profile?
Vidsell supports LinkedIn and website URLs, but you can only use one personalized background per video....
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Can Vinna screen record a prospect's YouTube channel instead of their website?
Vidsell can attempt to record a YouTube channel, but YouTube has strong bot protection, which means many channels may not record successfully....
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How do I update my credit card on file?
To update your credit card, go to Account Settings in the app and click "Manage Subscription."...
